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06Managed Services

Ongoing AWS Support

Your embedded cloud team.

Retainer-based support. We act as your embedded cloud team — monitoring, incident response, and quarterly reviews.

Distributed engineering team collaborating
Outcomes

What you'll walk away with.

01

A named solutions engineer who knows your architecture cold

02

Defined SLAs for incident response — 15 minutes for Sev 1, one hour for Sev 2

03

Monthly cost and security reviews with actionable recommendations

04

Quarterly roadmap planning sessions tied to your business goals

Scope

What we deliver.

Every engagement is scoped in writing before work starts. Nothing in the list below is a rough promise — each item is a concrete deliverable with acceptance criteria.

How we work

Our process.

01
Onboarding

We spend two weeks learning your architecture, priorities, and runbooks. Nothing changes until we understand.

02
Instrument

We make sure alerting, logging, and on-call rotations meet the SLA we're signing up to.

03
Operate

We respond to incidents, ship improvements, and run monthly reviews. Your team stays in the loop on everything.

04
Evolve

Every quarter we step back, review outcomes against goals, and adjust the engagement.

Pricing

Fixed scopes, honest timelines.

Managed services from $6,500/month — scaled to engineering hours and SLA tier.

FAQ

Questions we get asked.

Fractional team. You get scoped engineering hours per month plus the on-call SLA — not just a ticketing queue.
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AWS infrastructure.

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